Frequently Asked Questions

Answer all of your questions

Getting started

Registering is simple and FREE. Simply CLICK HERE and complete the registration form. Your account will be created instantly and you will be able to purchase courses.
We ask for a few details like sector, gender, year of birth, etc to help us monitor use of the platform and to help us determine what courses will be of most use for our learners. We hold your data for the lifetime of your account. We will never share your data with any third party. Your name/details will never be publicly shared.

Account Settings

The email address you registered your account with is your username. You can change your username and password from your Account dashboard once you've logged in. If you've forgotten your password, you can request a password reset via the "Forgot password?" link under the login button.
Check your email address. We will send your password reset instructions to the email address you provide, ensure that it is typed correctly and that it matches your account username. Check your junk/SPAM folder in case the password reset email has been filtered out or blocked by your spam/junk settings.

Course

Currently, this site is for the AGRA ESMS course. If additional courses become available, a full list of courses will be available from the Course Catalogue.
You will have access to all the course materials for the duration of your license period even if you complete the course. Your license is valid for 12 months from purchase and allows for three attempts of each interactive scenario. On completion of the third attempt, the interactive scenario will be locked and you will no longer be able to access it. If you wish to repeat a course and re-do all of the interactive scenarios, you will need to purchase a new license.
Currently, the ESMS course is available in English. It will shortly be available in French.
Course content is not available to download however there are links to additional learning material that may be downloaded. As part of our continual development plan, an offline App is in the pipeline.
In order to play the videos and interactive content, you will need: current version of Google Chrome, Internet Explorer or Safari; from a mobile, you will need to launch Google Chrome or Safari Windows 7+ or OS X+ Check your browser settings to make sure both JavaScript and cookies are enabled Internet connection with 1+Mbps
You will receive a certificate for every course that you complete. Please note that the name on the certificate will be based on the full name you enter when you register. You can edit your certificate name at any stage BEFORE course completion via your account dashboard. Certificate name changes cannot be made once the certificate has been issued.
Yes! We welcome your feedback. At the end of each course, you will be asked to complete an end of course survey where you can share your feedback on the course content and the platform. If you have additional feedback, or questions that are unanswered in this FAQs section or that can't wait till the end of your course, please Contact Us.
This course is designed for AGRA staff and partners.

Didn't find the answer?